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The other day a chap accuses me of being a “skeptic” about matters pertaining to the Chinese. I stand, say, “Guilty as charged.” The police come, march me away and I decide to write a blog post to explain why being skeptical is the adult position on many things. Th...





What do you — CEO of a company — do when you have gaps of information that cannot be bridged by analytics or anecdotal information? Other day I am chatting with a CEO about the performance of his marketing and the quality of feedback they were getting from anecdotal informatio...





I was pleased to see NBA Commissioner Adam Silver say this with respect to the controversy over Houston Rockets’ General Manager Daryl Morey’s tweet in support of the protest movement in Hong Kong: The NBA will not put itself in a position of regulating what players, employees and tea...





What happens to a business when your service is commoditized such that the price — the market price — is ZERO? This is the problem facing the discount brokerage business today. To refresh your memory:  1. A long, long time ago, being a stockbroker was a great gig. You wore a ...





If you are a founder, entrepreneur, startup CEO then you are familiar with the notion of transforming chaos into order. [OK, let me say — “I hope you are.” However, we both know it is not as well ingrained as we might hope.] If you are an “aspirin” startup &#...







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