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First things

What are the first things you do when you wake up in the morning? What are the first things you do when you show up to work? In both cases, we have choices. For example, as soon as we wake up, we can – Roll over and check email Give our partner a hug Think about what we’re grateful for Roll over and check our Facebook feeds Write down our plans for the day Open up our work email or laptop Take a deep breath and take in the fresh air Do some stretches We all have some action we default to. This default action, in turn, has far reaching consequences through the day. For starters, it determines the mindset and energy we start the day with. And, that combination of mindset and energy determines the quality of our thoughts and actions through the day. Like most defaults, our default first actions are powerful. Choose them intentionally, we must. Share this: Facebook Twitter LinkedIn Like this: Like Loading... Related

Sending audios and optimizing flows | Thinking Product

I wanted to send a friend an audio message on iOS. The flow started straight forward. First, I pressed the mic button on the side of the message. Next, I record the message. I liked the user experience (Ux) here as it clearly separates finishing an audio, playing it and sending it. Whatsapp, for example, auto sends an audio message the moment you take your finger off. So, I can see the benefits of adding an extra step. But, however, I ran into an issue. The phone reminded me that I was low on battery (20%) and it just stopped the recording abruptly. I just lost a 5 minute audio message. So, I recorded this again and sent it. I realized then that I wanted to add an extra message. So, as I worked through the second message (2 minutes), I noticed that the first message had disappeared. What the hell was going on? So, I recorded the first message all over again. That’s when I noticed a small option to”Keep” in blue. It turns out that the blue “Keep” is a button. And, if you don’t click it within 2 minutes, the audio message will disappear. This can be changed in your settings. But, for some reason, this is the default experience. And, it extends to the receiver of the message as well. This friend explained that she was thoroughly confused when the memo just disappeared. As the memo included some notes that required a repeat listen, this led to a few issues at her end too. So, what can we learn from this? The first lesson is the obvious one- we have to be thoughtful about the defaults we use. Smart defaults are critical to help users along the way. It is tiring if a user has to make every little decision and check every checkbox. But, in this case, for some reason, the product and design team decided that audio memos need to be removed by default. It is a decision that has likely caused a lot of confusion among users. And, the keep button doesn’t help matters much. Second, and most importantly, optimizing flows is at the center of great Ux design.  Many equate design with pretty appearances. But, users use products to get a job done – not to admire how the beauty of the product. And, when they get their job done, they win. To win, users need to flow from one action to the next. And, great Ux design is all about optimizing these flows. Share this: Facebook Twitter LinkedIn Like this: Like Loading... Related

My new book came out today!20

My new book came out today! Source:

If pens worked like printers21

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Southeast Asia1

We spent the last nine days in Southeast Asia, in Vietnam, Cambodia, and Laos. If you want the play by play version of our trip, head on over to the Gotham Gal’s blog where she does that and has has done for every trip we’ve taken over the last fifteen years. As an aside, if you ever want travel tips to many destinations around the world just Google for the city and add to the end of the search query and there’s a good chance you will find a host of blog posts that she has written about that location. But I digress. Throughout our trip in Southeast Asia over the last nine days, I was struck by the palpable feeling of economic growth and entrepreneurship. It felt like a region that is pulling itself out out of poverty by it’s bootstraps. There is a long way to go for sure. Annual per capita GDP in Vietnam is roughly $7000US, that number is roughly $6000US in Laos, and roughly $4000US in Cambodia. But there is a vitality everywhere you go. People are on the go. Construction projects abound. Commerce is everywhere. People have phones and motor scooters. Most of all you see children and young adults. This is a region that lost much of my generation to war and genocide. But they are regenerating their families and societies. In Vietnam, 50% of the population is under 30. In Cambodia, 70% are under 22. The people are nice. They welcome the tourists and understand the economic support it brings to their cities and country. So I’m very optimistic about these countries. They are on the move. It was exciting to see that.